Business Telecom Buyer

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VoIP Phone Systems: Advanced Features

  • One of the most attractive benefits of VoIP for small and medium-sized businesses is that it provides the advanced telephone features previously available only to larger companies, and some that aren't available at all with traditional phone systems.
  • Work with legacy and IP phones - upgrading all handsets can be a unwelcome expense, so if you have a large investment in existing phones, look for a VoIP system that will support them.
  • Integrate with popular email software - address book information can be automatically displayed based on caller ID, outgoing calls can be placed with a click, and voicemail can be sent to an email inbox.
  • Create flexible routing rules - lets you send incoming calls to different extensions based on time of day, caller ID, or current hold times.
  • Set varying access levels - create and manage multiple groups of users, callers, and administrators, with differing access rights and rules.
  • Understand your usage - better reporting available in VoIP systems can give you instant information on calling patterns, hold times, and more.
  • Scalability: IP-PBXs make it easy to add (and subtract, if needed) extensions and features. You won't need to overhaul the entire system if your business expands - simply add additional server hardware and the system will grow with you.
  • Call Centers: While these features can be useful for many types of businesses, those that have call centers with a steady volume of incoming or outgoing calls will see the most benefits. The connections between computerized information (email, user account info, etc) and phone calls is referred to as Computer-Telephony Integration (CTI). While many modern analog PBX systems offer varying levels of CTI, all VoIP systems do.
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Consider Investing in a QoS Application

One expense to be prepared for: to ensure that all your calls are of acceptable quality, you may need to install a Quality of Service (QoS) application on your network. A QoS system prioritizes data traffic, allowing you to give VoIP traffic greater urgency. This has no noticeable affect on your data traffic, but for voice, where delays of even a fraction of a second can cause annoying stutters and echoes, it's essential.

Questions to ask phone system dealers

Asking the right questions can help you get the best VoIP phones, no matter what benefits you're looking for. Here are some questions to ask VoIP phone system dealers:

  • Will your employees or a subcontractor install the VoIP system?
  • Have you installed VoIP phone systems for businesses like mine?
  • What SLAs (service level agreements) do you offer? (How quickly will you respond if we have a problem?)
  • Does your pricing include training?
  • Will we be able to do basic MACs (moves, adds, changes) without calling you?
  • Is our current network capable of handling your VoIP system?
  • How easy is it to expand this phone system? What's the maximum number of users it can support?
  • Can we use other brands of phones with this system?
  • If we want to add additional features later, is that possible?
  • How many of this brand/model of phone system have you sold and installed? Are those customers happy with them?
  • Get Free quotes from multiple premier dealers now!