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VoIP Phone Systems: Multi-Location Support

  • Connect far-flung offices and workers: Unlike traditional telephone systems, VoIP is well-suited to providing a consistent level of service to the end user wherever they are. This includes both permanent locations, such as satellite offices in other parts of the country or the world, and employees on the road.
  • Working from home: For staffers working outside the main office, VoIP provides big-office phone features, no matter how many how small the location is. Even employees in home offices can take advantage of call forwarding, extension dialing, corporate voicemail, and all the other essential business phone features provided by IP-PBX systems.
  • VPN: Any employee on the corporate network - via VPN (virtual private network), dedicated lines, or other types of connections - can be seamlessly integrated into the main phone system. For remote workers that may feel disconnected from the main office, this is a huge plus.
  • Give traveling staffers the tools they need to succeed: Workers who are on the road can also take advantage of the fact that VoIP systems don't care where a physical phone is. In many implementations, a salesperson in a hotel room can log in to the company network and make and receive calls exactly as if they were in their office.
  • Auto call routing: It gets even easier for employees who work at multiple locations within your company. By "signing in" to any phone on your network, all their calls are automatically routed to them - no need to set up forwarding rules or reassign numbers. For corporate trainers, IT staff, and other employees who routinely visit multiple offices, this is a huge improvement.
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Consider Investing in a QoS Application

One expense to be prepared for: to ensure that all your calls are of acceptable quality, you may need to install a Quality of Service (QoS) application on your network. A QoS system prioritizes data traffic, allowing you to give VoIP traffic greater urgency. This has no noticeable affect on your data traffic, but for voice, where delays of even a fraction of a second can cause annoying stutters and echoes, it's essential.

Questions to ask phone system dealers

Asking the right questions can help you get the best VoIP phones, no matter what benefits you're looking for. Here are some questions to ask VoIP phone system dealers:

  • Will your employees or a subcontractor install the VoIP system?
  • Have you installed VoIP phone systems for businesses like mine?
  • What SLAs (service level agreements) do you offer? (How quickly will you respond if we have a problem?)
  • Does your pricing include training?
  • Will we be able to do basic MACs (moves, adds, changes) without calling you?
  • Is our current network capable of handling your VoIP system?
  • How easy is it to expand this phone system? What's the maximum number of users it can support?
  • Can we use other brands of phones with this system?
  • If we want to add additional features later, is that possible?
  • How many of this brand/model of phone system have you sold and installed? Are those customers happy with them?
  • Get Free quotes from multiple premier dealers now!